Returns & Exchanges
In the rare case that your bikini is faulty or damaged upon arrival we are happy to offer an exchange or refund. If you are not 100% satisfied with your product or there are any issues with your bikini please inform us within 72 hours of receiving the product, this is our “ 3 day reasonable time” period. Anything out with this will not be considered as worthy of a refund. Returns must be sent back within 14 days in their original condition from the date of delivery received by the customer. Any return sent outside of this time frame will not be accepted. Please note International returns take longer to process so please send items back sharply to remain within the 14-day return policy.
However if the reason for returning or exchanging an item is due to your own decision not to compete, sizing problems or design changes then there is a strict no refund policy. Each bikini is custom made to order to suit your specific measurements therefore when ordering please consider the importance of design choice, colour choice and body measurements.
You will get your stage suit within 3 weeks of your show date (if measurements are sent on time by you). When trying on your bikini in the 3 weeks upcoming to your show make sure the connectors are perfect you have these 3 weeks to alert me of any issue. After this point its your responsibility to take extra care these don’t break. I recommend that after you check the suit over you then stick the bubble wrap or tissue paper back around the connectors to keep anything away from damaging the little claws or catching on material.
Do not over stretch the connectors to make them crazy high waisted these generally sit lower than the all fabric knickers. over stretching can cause breakage.
I always suggest to take a sewing kit with matching thread incase in the rare event the connectors break you can sort it without stress.
When washing your garment please don’t not machine wash, do not dry clean or use warm water as this can damage the quality of the glue holding the stones in place. When washing please use a light hand-washing product with cold water and don’t leave the bikini in the water too long. Once washed, leave the bikini to dry naturally out of the sunlight areas.
Heels and Jewellery. Heels are purchased for each individual customer. I am a small business and I don’t hold any stock to exchange for different sizes or styles. Therefore before purchase please be sure of sizing and style before you pay as these are non-exchangeable / non returnable.
For hygiene reason jewellery cant be returned in regards to earrings.
Paying your deposit is non refundable. By paying your deposit you are committing to the payments, if you choose to cancel for any reason you will loose your full deposit. If you pay for your bikini in full this is non refundable. If you choose to cancel your order will still go ahead as planned, no refunds are permitted.
When your bikini arrives it will fit to the measurements you provided on your order form, all measurements provided are final. However mistakes can happen, if you bikini arrives and you need changes to be made we will be happy to help you out. The briefs come with an extra inch on either side of the bikini and this is hidden within the inside of the suit. Therefore the size can be amended slightly however the bra is final no changes can be made to the top part of the suit.
Please note this alternation service will be at an additional charge and the return and redelivery cost will be at your own expense.
Delivery and Shipping
All custom bikinis have a minimum completion date of 4 weeks from date of payment however items may arrive before this date depending on volume of business at the time.
This service takes between 1-3 working days and is charged at £5.99 all items are tacked and signed for to assure arrival. Please note Channel Island may take a little longer depending on the destination.
This service takes between 3-5 working days and is charged at £16.50-£20 all items are tracked and signed for to assure arrival.
America and Canada take between 3-5 working days and is charged at £20-£30 all items are tacked and signed for to assure arrival.
Australia takes between 3-5 working days and is charged at £30 all items are tacked and signed for to assure arrival.