Returns & Exchanges
In the rare case that your bikini is faulty or damaged upon arrival we are happy to offer an exchange or refund. If you are not 100% satisfied with your product or there are any issues with your bikini please inform us within 72 hours of receiving the product, this is our “ 3 day reasonable time” period. Anything outwith this will not be considered as worthy of a refund. Returns must be sent back within 14 days in their original condition from the date of delivery received by the customer. Any return sent outside of this time frame will not be accepted. Please note International returns take longer to process so please send items back sharply to remain within the 14-day return policy.
However if the reason for returning or exchanging an item is due to your own decision not to compete, sizing problems or design changes then there is a strict no refund policy. Each bikini is custom made to order to suit your specific measurements therefore when ordering please consider the importance of design choice, colour choice and body measurements.
When your bikini arrives it will fit to the measurements you provided on your order form, all measurements provided are final. However mistakes can happen, if you bikini arrives and you need changes to be made we will be happy to help you out. The briefs come with an extra inch on either side of the bikini and this is hidden within the inside of the suit. Therefore the size can be amended slightly however the bra is final no changes can be made to the top part of the suit.
Please note this alternation service will be at an additional charge and the return and redelivery cost will be at your own expense.
Delivery and Shipping
All custom bikinis have a minimum completion date of 4 weeks from date of payment however items may arrive before this date depending on volume of business at the time.
This service takes between 1-3 working days and is charged at £5.00 all items are tacked and signed for to assure arrival. Please note Channel Island may take a little longer depending on the destination.
This service takes between 3-5 working days and is charged at £16.50 all items are tacked and signed for to assure arrival. However if you would like to insure your parcel the chargeable rate for this service is £19 (tracked signed and insured).
America and Canada take between 3-5 working days and is charged at £19.50 all items are tacked and signed for to assure arrival. However if you would like to insure your parcel the chargeable rate for this service is £25 (tracked, signed and insured).
Australia takes between 3-5 working days and is charged at £24.50 all items are tacked and signed for to assure arrival. However if you would like to insure your parcel the chargeable rate for this service is £27 (tracked, signed and insured).